RETURN & EXCHANGE
We want you to love your eyewear. If you’re not fully satisfied, we’re here to help.
Returns & refunds
For online orders, you can return your eyewear within 7 days of delivery — no questions asked. We’ll issue a full refund once we receive the product in its original condition.
Refunds are issued only to the original payment method.
Orders placed at our offline stores are eligible for exchanges only, not refunds.
One-time exchange
We offer a one-time exchange on frames that are not personalized or engraved and do not include prescription lenses, whether tinted or clear.
Once an order has been exchanged, it is no longer eligible for a refund.
Loyalty points
Loyalty points are non-refundable during returns or exchanges.
Return pickups
We arrange return pickups through DELHIVERY. Please allow 10–15 days after pickup for the returned product to reach us.
Prescription Lenses & Personalized Orders
As each prescription lens is custom-made to your specifications, they are non-refundable.
For frames that have been personalized (e.g., engraving), a 10% restocking fee will be applied upon return to cover customization costs.
INTERNATIONAL ORDERS
International orders can be exchanged or returned if you arrange courier delivery to our Goa Warehouse directly. Please note that we do not currently offer return pickup services.
All international customers are responsible for arranging and covering the cost of return shipping. Once your return reaches our Goa Warehouse, we will process the exchange or refund according to our standard policy.
Before placing an international order, please review the frame size, product details, prescription requirements, and shipping address carefully. For any questions or concerns, contact our team before ordering and we will be happy to assist.
Need help?
Frequently Asked Questions
Order
We offer free return shipping through our logistics partners, including Blue Dart and Delhivery. Once you initiate a return, we'll arrange for a pickup at your convenience.
After receiving and inspecting the returned item, refunds will be processed within 5–7 business days to your original payment method.
For any questions, assistance with returns, or to initiate a warranty claim, please reach out to us:
Email: support@cocoleni.com
WhatsApp/Call:+91-8530973377
We stand by the quality of our craftsmanship.
10 Years Warranty
Your COCO LENI frames are backed by a 10-year warranty covering craftsmanship and material defects. If you encounter any such issues within this period, we will repair your frames at no additional cost.
Please Note:
- This warranty applies only to the original purchaser.
- The warranty does not cover lenses, normal wear and tear, or accidental damage.
- For repairs outside of manufacturing defects, a reasonable fee will be quoted before proceeding with the service.